Refund and Returns Policy

  1. 1. Overview

    At ZEBRA LUBRICANTS, customer satisfaction is our top priority. We aim to provide high-quality lubricants and a seamless shopping experience. However, due to the nature of our products, certain restrictions apply to returns and refunds to ensure product integrity and safety.

    2. Eligibility for Returns

    You may return a product if:

    • The product is defective, damaged during shipping, or incorrect.
    • The return request is made within 7 days of receiving the product.
    • The product is unused, unopened, and in its original packaging.

    Non-Returnable Items:

    • Opened, used, or partially consumed products.
    • Custom or bulk orders.
    • Products purchased on clearance or marked “final sale.”

     

    3. Return Process

    1. Contact Us: Email us at contact@zebrol.co.in or call +91 7904817079 within 7 days of receiving your order. Provide your order number, details of the issue, and photographs (if applicable).
    2. Approval: Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and shipping instructions.
    3. Shipping: Return the product to the address provided using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.

     

    4. Refund Policy

    • Defective or Incorrect Items: A full refund, including shipping costs, will be issued upon receipt and inspection of the returned product.
    • Change of Mind or Customer Error: Refunds for unopened and eligible items will exclude original shipping costs. A restocking fee of 1% may apply.
    • Refunds will be processed within 4 business days after receiving the returned product. Refunds will be issued to the original payment method.

     

    5. Exchanges

    We do not offer direct exchanges. If you need a replacement, please initiate a return for the original item and place a new order.

    6. Damaged or Missing Products

    If your order arrives damaged or incomplete:

    • Report the issue within 4 days of delivery.
    • Provide photos of the damaged packaging and product for claim processing.

    7. Contact Us

    For any questions or assistance, please reach out to our customer support team:

    • Email: contact@zebrol.co.in
    • Phone: +917904817079
    • Operating Hours:10am to 5pm
 
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